{"id":835,"date":"2019-06-25T04:40:35","date_gmt":"2019-06-25T02:40:35","guid":{"rendered":"https:\/\/lyrawellbeing.de\/?page_id=835"},"modified":"2026-03-05T11:08:46","modified_gmt":"2026-03-05T10:08:46","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lyrawellbeing.de\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-uxgne-44e7b39f37227717f6fc967b8575cb25 main_color avia-section-small avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  ctm-break-point-ct ctm-full-padding avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-sx2xu-98e1e9238626590d50437ff2fb714ac5 sc-av_two_fifth av-equal-height-column-flextable'><div  class='flex_column av-sx2xu-98e1e9238626590d50437ff2fb714ac5 av_two_fifth  avia-builder-el-1  el_before_av_three_fifth  avia-builder-el-first  ctm-break-point ctm-order-two first no_margin flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ir6ve-54b83f706d64a4360d912f9b1033096e\">\n#top .av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e .av-special-heading-tag{\npadding:0 0 10px 0;\n}\n.av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-ir6ve-54b83f706d64a4360d912f9b1033096e .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-ir6ve-54b83f706d64a4360d912f9b1033096e av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >General Terms and Conditions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-gfu3m-85765834f655255247e24bf10762a4be\">\n.avia_transform .flex_column.av-gfu3m-85765834f655255247e24bf10762a4be{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-gfu3m-85765834f655255247e24bf10762a4be av_three_fifth  avia-builder-el-3  el_after_av_two_fifth  avia-builder-el-last  ctm-break-point no_margin flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic right-to-left  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ai3nm-ff65a508776fbe4634d738604dd7c096\">\n.avia-image-container.av-ai3nm-ff65a508776fbe4634d738604dd7c096 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-ai3nm-ff65a508776fbe4634d738604dd7c096 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-ai3nm-ff65a508776fbe4634d738604dd7c096 av-styling- avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-4372 avia-img-lazy-loading-not-4372 avia_image ' src=\"\/wp-content\/uploads\/2024\/09\/AGB.png\" alt='' title='AGB'  height=\"855\" width=\"1280\"  itemprop=\"thumbnailUrl\" srcset=\"\/wp-content\/uploads\/2024\/09\/AGB.png 1280w, \/wp-content\/uploads\/2024\/09\/AGB-300x200.png 300w, \/wp-content\/uploads\/2024\/09\/AGB-1030x688.png 1030w, \/wp-content\/uploads\/2024\/09\/AGB-768x513.png 768w, \/wp-content\/uploads\/2024\/09\/AGB-705x471.png 705w, \/wp-content\/uploads\/2024\/09\/AGB-450x301.png 450w, \/wp-content\/uploads\/2024\/09\/AGB-600x401.png 600w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-162fy-dac58a78ed6635b0558a68f501373063 main_color avia-section-huge avia-no-border-styling  avia-builder-el-5  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-835'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-51gvu-4c25b754d21ac22229d958f326077642 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4c25b754d21ac22229d958f326077642\">\n.flex_column.av-51gvu-4c25b754d21ac22229d958f326077642{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4c25b754d21ac22229d958f326077642 av_one_full  avia-builder-el-6  el_before_av_one_full  avia-builder-el-first  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top av-zero-column-padding avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267\">\n#top .av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-3es2gi-c4d180604a86ba6ed5fd2f66756c4267 av-special-heading-h2 blockquote modern-quote  avia-builder-el-7  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Lyra Deutschland GmbH General Terms and Conditions \/ Contract <\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-k1am7jwc-2fc1767f4b8b39ab735f46e586ca8fee '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/lyrawellbeing.de\/wp-content\/uploads\/2019\/09\/AGB_DE-1.pdf\" target=\"_blank\" rel=\"noopener\">Download General Terms and Conditions\/Contract (pdf)<\/a><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-42-f8146476a4774e05f3630a963929aacd sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-42-f8146476a4774e05f3630a963929aacd\">\n.flex_column.av-51gvu-42-f8146476a4774e05f3630a963929aacd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-42-f8146476a4774e05f3630a963929aacd av_one_full  avia-builder-el-9  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858\">\n#top .av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-35vnqi-d84e4bed51bdd613023bf4ff2fb51858 av-special-heading-h3 blockquote modern-quote  avia-builder-el-10  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >1. DEFINITIONS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-537a64ffbacd1d7b4933f8a15bb245d0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u201cEmployees\u201d: \u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/strong><\/p>\n<p>All persons that are in an employment relationship with your company and have an employment contract that has not been terminated for longer than 3 months.<\/p>\n<p><strong>\u201cImmediate family members\u201d:<\/strong><\/p>\n<p>Immediate family members are people who live in the same household with the employee (e.g. spouses, partners, siblings, parents, etc.).<\/p>\n<p><strong>\u201cServices\u201d:<\/strong><\/p>\n<p>Services are all of the services provided by Lyra for your company.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-41-584d67ef78b851f6196404a93de084f4 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-41-584d67ef78b851f6196404a93de084f4\">\n.flex_column.av-51gvu-41-584d67ef78b851f6196404a93de084f4{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-41-584d67ef78b851f6196404a93de084f4 av_one_full  avia-builder-el-12  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f\">\n#top .av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-33wxfu-f207df6ae7058d0f267d3ddcfb23731f av-special-heading-h3 blockquote modern-quote  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >2. SERVICES TO BE PROVIDED BY LYRA<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-40-9ddfde2015ae0f267b88fdc69646ca3a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Lyra is obliged to provide the following services for your company:<\/p>\n<p><strong>2.1. Advice services for employees and their immediate family members: <\/strong><\/p>\n<p><strong>2.1.1.<\/strong> Telephone services<br \/>\n<strong>2.1.2.<\/strong>\u00a0Face-to-Face Counseling<br \/>\n<strong>2.1.3. <\/strong>Introduction<br \/>\n<strong>2.1.4. <\/strong>Management Feedback<\/p>\n<p><strong>2.1.1. Telephone services <\/strong><\/p>\n<p>The Employee Assistance Program EAP from Lyra is available to all employees and their immediate family members. It offers direct, unlimited and confidential access free of charge to telephone advice on emotional topics, around the clock, as well as practical life skills and legal questions, which are researched and answered during office hours. The calls are taken by professional and experienced advisors who carefully clarify the needs of the caller in order to provide the necessary support to the caller.<\/p>\n<p>The Lyra Support Center can be reached 365 days a year, around the clock. Calls are answered in German, French, Italian and English on the toll-free 0800 number*.<\/p>\n<p>Advice calls on mental health topics can be conducted directly with the psychologist who takes the call. Questions about practical life skills and legal questions will be forwarded to our qualified lawyers. Often, counseling discussions arise from simple requests for information.<\/p>\n<p><strong>*Attention: <\/strong>Some mobile phone providers in Germany charge network usage fees for 0800 numbers. With some providers, it is possible that depending upon the subscription contract, no 0800 numbers can be called. Lyra has no influence over these providers or their subscription contracts. In these cases, Lyra can be reached around the clock on the international number. In order to keep the cost down for the caller, Lyra is happy to call back.<\/p>\n<p><strong>Telephone advising for emotional\/mental issues <\/strong><\/p>\n<ul>\n<li>If a personal counseling session is desired, this can be conducted directly with the psychologist who takes the call. Thus, there is no delay for the caller. In this way, it is also assured that an employee who is currently in a crisis or needs courage to call need not be transferred before a specialist hears his issue.<\/li>\n<li>All calls are taken by psychologists with university degrees and life experience. These also have additional knowledge in various topic areas, such as, e.g. handling grief, debt questions, anxieties, stress, performance problems, harassment, burnout, mobbing, family and relationship conflicts, divorce or lack of self-confidence\/feeling of self-worth. They help the employees to analyze their issues and develop concrete solutions.<\/li>\n<li>There are professional and proven procedural protocols in order to guarantee the supervision and active handling of risk situations. Depending on the starting point and the gravity of the case, appropriate readiness systems and measures will be initiated.<\/li>\n<li>The telephone advisors can also offer the callers face-to-face counseling sessions with a state-recognized psychotherapist, if this is indicated.<\/li>\n<\/ul>\n<p><strong>Practical life skills and legal issues \/ Life Management <\/strong><\/p>\n<ul>\n<li>The Lyra advisors are lawyers and attorneys that are also versed in obtaining information.<\/li>\n<li>According to the experience of Lyra, specialized and useful information for the employees that must deal with multi-faceted work-related and personal questions is of inestimable value. Financial problems, legal problems, consumer issues, concerns such as moving, looking for housing, restructuring or personal events such as a death or loss of a job are undoubtedly taken into the workplace and impair the worker\u2019s performance ability and productivity.<\/li>\n<li>These expert advisors from Lyra are also trained in psychology. They are attentive, empathetic and impartial listeners. They know that behind a factual question there is often a hidden emotional need that the employee would like to address. The free discussion and expression of feelings such as frustration, anger, excitement, pain or loss allows the affected person to become calmer internally and to seek solutions constructively.<\/li>\n<li>Lyra has data banks, brochures and reference works and can reach out to technical specialists in the fields of law, finance, insurance and medical issues.<\/li>\n<li>Information can be obtained on the following topics, among others:<\/li>\n<\/ul>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-35e0d749679d23c2e68997cc7b2c15a0 avia_responsive_table avia-table-1'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-15  el_after_av_textblock  el_before_av_textblock '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><td class=''>Law<\/td><td class=''>Housing<\/td><td class=''>Insurance<\/td><\/tr><tr class=''><td class=''>Wills\/Inheritance<\/td><td class=''>Finances<\/td><td class=''>Family questions<\/td><\/tr><tr class=''><td class=''>Taxes<\/td><td class=''>Debt<\/td><td class=''>Education<\/td><\/tr><tr class=''><td class=''>Social security<\/td><td class=''>Personal issues<\/td><td class=''>Consumer rights<\/td><\/tr><\/tbody><\/table><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-38-9dab4a48f31b4790e5295613dfa12b8f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Support for managers \/ HR \/ Staff association (Managerial Consultancy) <\/strong><\/p>\n<p>The Employee Assistance Program EAP also serves the supervisors and human resources staff as a sparring partner in complicated management situations, organizational changes, conflicts or in the handling of difficult events such as sexual harassment, mobbing, violence, serious accidents, crises, disaster.<\/p>\n<p>Although the employee as a rule turns to Lyra on his own initiative, it is possible that supervisors, HR managers or team leaders refer an employee to Lyra \u2013 as an effective and well-meaning measure to reinstate the performance ability of an employee.<\/p>\n<p><strong>There are three different types of referral:<\/strong><\/p>\n<ul>\n<li>Self-referral \u2013 the most common.<\/li>\n<li>Informal referral by a supervisor or HR \u2013 these encourage employees to use the Lyra EAP, but the performance of the employee, however, is not in question.<\/li>\n<li>Formal referral \u2013 Supervisors recommend the Lyra EAP in cases where work performance is affected.<\/li>\n<\/ul>\n<p>The decision to make contact with Lyra ultimately remains with the employee, however. The decision is always voluntary. In a formal referral, where performance is the problem, the party making the referral only receives as feedback the information whether the employee has contacted Lyra or not.<\/p>\n<p><strong>2.1.2. Personal counseling sessions (Face-to-face Counseling) <\/strong><\/p>\n<p>By more complex emotional problems, the callers have the possibility to arrange for personal counseling sessions in the form of a clarifying, solution seeking, crisis counseling and\/or shortterm therapy (up to a maximum of 8 sessions). These take place with federally licensed psychotherapists nearby the workplace. If desired, these sessions can also be conducted on the telephone.<\/p>\n<p><strong>Qualifications of the Lyra Advisor Network <\/strong><\/p>\n<ul>\n<li>Lyra has available in Germany its own network of psychologists who meet strict selection criteria. Lyra works exclusively with licensed psychologists who have undergone additional theoretical and practical psychotherapeutic training in accordance with the international PSL guidelines, and who have a membership of a professional association for psychology\/psychotherapy recognized in Germany and several years of professional experience.<\/li>\n<li>The Lyra advisors have experience in different disciplines and can provide help with issues in areas such as relationships, alcohol or drug addiction, grief, debts or trauma.<\/li>\n<li>All advisors must organize their own supervision pursuant to the requirements of the professional associations and must have liability insurance. They work in their own practice rooms, which are inspected by Lyra before they are accepted into the network.<\/li>\n<li>To the extent possible, in distributing the advisors, Lyra takes into account the preferences of the employee, e.g. with regard to age, gender, cultural background, experience and availability.<\/li>\n<li>In line with the Lyra guidelines, these advisors are available near each of the employer\u2019s business locations. For that reason, Lyra invests a substantial amount of time and expense in building out and caring for this professional advisor network.<\/li>\n<\/ul>\n<p><strong>2.1.3. <\/strong><strong>Introduction<\/strong><\/p>\n<p>It is the experience of Lyra that the introduction and the communication to the employees are among the most important elements of the Employee Assistance Program EAP. They determine the extent of acceptance and enthusiasm of the employees about the service. Lyra does all it can to make the introduction successful for the business.<\/p>\n<p>Based on many years of experience, Lyra recommends that the introduction be undertaken with the following measures:<\/p>\n<ul>\n<li>Sending of an informational letter\/e-mail to the employees (template can be made available by Lyra).<\/li>\n<li>Hanging Lyra EAP posters in breakrooms, dressing rooms or on bulletin boards \u2013 the posters with changing themes are sent 5x per year to the person responsible for EAP in your business.<\/li>\n<li>Posting of the EAP introductory film on your intranet page \u2013 the film is available in English, French, Italian and English and will be made available to you at no charge.<\/li>\n<li>Introductory presentation by Lyra on site for the employees (the presentation, including the question and answer period usually lasts about 30 minutes). The introductory presentation is not included in the EAP Pure online service package, but it can be purchased separately.<\/li>\n<li>Distribution of four-color information brochures to all employees. Printed EAP flyers are not included in the EAP Pure service package (only digital flyers), but they can be purchased separately for the EAP All service.<\/li>\n<\/ul>\n<p>Lyra will add the contact person on the customer side to the distribution list of the Manager Newsletter. We recommend that the Manager Newsletter is then forwarded internally by the contact person to the managers so that they can register themselves on their own.<\/p>\n<p><strong>2.1.4. <\/strong><strong>Usage statistics and reports <\/strong><\/p>\n<p>Lyra provides your company annually after each contract period with the following information in Excel format:<\/p>\n<ul>\n<li>The number of employees and immediate family members that have contacted Lyra<\/li>\n<li>The nature of the services used<\/li>\n<li>The topics of the enquiries, divided into private and work-related topics<\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a\">\n.flex_column.av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-39-a28f845ea1aff4bff43a2fdd2d27832a av_one_full  avia-builder-el-17  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2y6rde-e97569fb800f5e5e7548b8544af10ead\">\n#top .av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2y6rde-e97569fb800f5e5e7548b8544af10ead .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2y6rde-e97569fb800f5e5e7548b8544af10ead av-special-heading-h3 blockquote modern-quote  avia-builder-el-18  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >3. DUTIES LYRA<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-35-f4c46bad073b27b16bbac3bdf2695d62 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Lyra provides its services to its best knowledge and belief a representative of your company and in so doing applies the necessary care. Lyra thereby safeguards the legitimate interests of your company in good faith.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-34-15a92a252063884c6031813ef0e55a82 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-34-15a92a252063884c6031813ef0e55a82\">\n.flex_column.av-51gvu-34-15a92a252063884c6031813ef0e55a82{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-34-15a92a252063884c6031813ef0e55a82 av_one_full  avia-builder-el-20  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2nzqeq-bd53c63b517b9beb117938ce7df58322\">\n#top .av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2nzqeq-bd53c63b517b9beb117938ce7df58322 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2nzqeq-bd53c63b517b9beb117938ce7df58322 av-special-heading-h3 blockquote modern-quote  avia-builder-el-21  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >4. DUTIES OF YOUR COMPANY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-33-5aa13fac12cbc6e572cd54f63eea21f0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4.1.<\/strong> Your company is obliged to provide compensation pursuant to No. 5 below.<\/p>\n<p><strong>4.2.<\/strong> Your company is further obliged to make available to Lyra all of the information and documents that are necessary for Lyra to fulfill its contractual duties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-32-7e627c601969eb54569dfc88ec481342 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-32-7e627c601969eb54569dfc88ec481342\">\n.flex_column.av-51gvu-32-7e627c601969eb54569dfc88ec481342{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-32-7e627c601969eb54569dfc88ec481342 av_one_full  avia-builder-el-23  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ixz76-237550ff60eca7c3cd87e3446c921db0\">\n#top .av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2ixz76-237550ff60eca7c3cd87e3446c921db0 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2ixz76-237550ff60eca7c3cd87e3446c921db0 av-special-heading-h3 blockquote modern-quote  avia-builder-el-24  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >5. COMPENSATION <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-31-afab916b8b283d8b879266af7144ae23 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>For the <strong>consulting services<\/strong> to be provided by Lyra <strong>to the employees and their immediate family members<\/strong> in accordance with section 2.1., your company pays an annual amount that depends on the number of employees and the selected product (EAP Pure All or EAP Pure Budget).<\/p>\n<\/div><\/section><br \/>\n<div class='avia-data-table-wrap av-2v788a-37-35b8ee6ab25fb43f85f6c771dc377bc7 avia_responsive_table av-small-hide av-mini-hide avia-table-2'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-26  el_after_av_textblock  el_before_av_table  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class='avia-heading-row'><th class='avia-desc-col'>Number of employees (minimum 10)<\/th><th class='avia-center-col'>10-49<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><th class='avia-center-col'>50 \u2013 99<br \/>\n(Costs per employee\/year in \u20ac, plus VAT)<br \/>\n<\/th><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure All<br \/>\n(including counseling for practical life skills and legal questions)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 123<\/td><td class='avia-center-col'>\u20ac 113<\/td><\/tr><tr class=''><th class='avia-desc-col'>EAP Pure Budget<br \/>\n(without counseling for practical life skills and legal issues)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 113<\/td><td class='avia-center-col'>\u20ac 103<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-2 td:nth-of-type(0):before { content: 'Number of employees (minimum 10)'; } .avia-table-2 td:nth-of-type(1):before { content: '10-49\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } .avia-table-2 td:nth-of-type(2):before { content: '50 \u2013 99\n(Costs per employee\/year in \u20ac, plus VAT)\n'; } <\/style><br \/>\n<div class='avia-data-table-wrap av-2v788a-28-1b9de4443cd5b749e433423ffe4aa588 avia_responsive_table av-small-hide av-mini-hide avia-table-3'><table  class='avia-table avia-data-table avia_pricing_default  avia-builder-el-27  el_after_av_table  el_before_av_table  custom-long-table'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><tbody><tr class=''><th class='avia-desc-col'>Introductory presentation for your employees via webinar<\/th><td class='avia-center-col'>\u20ac 350<\/td><td class='avia-center-col'>\u20ac 350<\/td><\/tr><tr class=''><th class='avia-desc-col'>On site introductory presentation for your employees<br \/>\n(Costs for \u00bd day, plus traveling expenses)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 700 <\/td><td class='avia-center-col'>\u20ac 700<\/td><\/tr><tr class=''><th class='avia-desc-col'>Printed flyers for your employees<br \/>\n(Cost per flyer\/minimum order quantity 25 flyers)<br \/>\n<\/th><td class='avia-center-col'>\u20ac 2<\/td><td class='avia-center-col'>\u20ac 2<\/td><\/tr><\/tbody><\/table><\/div><style type='text\/css'>.avia-table-3 td:nth-of-type(1):before { content: 'Introductory presentation for your employees via webinar'; } <\/style><br \/>\n<div  class='avia-table av-2v788a-27-b88cc2dd5dc7bfa07c462cfb8acfccb5 main_color avia-pricing-table-container avia_pricing_default  avia-builder-el-28  el_after_av_table  avia-builder-el-last  custom-long-table av-desktop-hide av-medium-hide avia-table-4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Table\" ><div class=\"pricing-table-wrap\"><ul class='pricing-table avia-center-col'><li class='avia-heading-row'><div class='first-table-item'>10-49<br \/>\n(Costs per employee in \u20ac, plus VAT)<br \/><\/div><span class='pricing-extra'><\/span><\/li><li class=''>EAP Pure All<br \/>\n(including counseling for practical life skills and legal questions)<br \/>\n\u20ac 123<\/li><li class=''>EAP Pure Budget<br \/>\n(without counseling for practical life skills and legal issues)<br \/>\n\u20ac 113<\/li><li class=''>Introductory presentation for your employees via webinar<br \/>\n\u20ac 350<\/li><li class=''>On site introductory presentation for your employees<br \/>\n(costs for \u00bd day, plus traveling Expenses)<br \/>\n\u20ac 700<\/li><li class=''>Printed flyers for your employees<br \/>\n(cost per flyer\/minimum order quantity 25 flyers)<br \/>\n\u20ac 2<\/li><\/ul><\/div><div class=\"pricing-table-wrap\"><ul class='pricing-table avia-center-col'><li class='avia-heading-row'><div class='first-table-item'>50 \u2013 99<br \/>\n(Costs per employee in \u20ac, plus VAT)<br \/><\/div><span class='pricing-extra'><\/span><\/li><li class=''>EAP Pure All<br \/>\n(including counseling for practical life skills and legal questions)<br \/>\n\u20ac 113<\/li><li class=''>EAP Pure Budget<br \/>\n(without counseling for practical life skills and legal issues)<br \/>\n\u20ac 103<\/li><li class=''>Introductory presentation for your employees via webinar<br \/>\n\u20ac 350<\/li><li class=''>On site introductory presentation for your employees<br \/>\n(costs for \u00bd day, plus traveling Expenses)<br \/>\n\u20ac 700<\/li><li class=''>Printed flyers for your employees<br \/>\n(cost per flyer\/minimum order quantity 25 flyers)<br \/>\n\u20ac 2<\/li><\/ul><\/div><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-30-33111d12907059d404b996b96c155d45 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-30-33111d12907059d404b996b96c155d45\">\n.flex_column.av-51gvu-30-33111d12907059d404b996b96c155d45{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-30-33111d12907059d404b996b96c155d45 av_one_full  avia-builder-el-29  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2cap02-c8211b4aa489829353e1b488dc6275fa\">\n#top .av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-2cap02-c8211b4aa489829353e1b488dc6275fa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-2cap02-c8211b4aa489829353e1b488dc6275fa av-special-heading-h3 blockquote modern-quote  avia-builder-el-30  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >6. PAYMENT TERMS<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-29-390803c139e67740fe11413674cb93be '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>6.1.<\/strong> The payment for the Employee Assistance Services by your company pursuant to No. 2.1. is made directly in the online shop via Paypal or, if the payment method chosen is \u201cadvance payment\u201d, within ten days of receipt of invoice. The contract commences on the 1st of the month following receipt of payment.<\/p>\n<p><strong>6.2.<\/strong>\u00a0If invoices have to be mandatorily placed in tools such as Ariba, Coupa, Tradeshift, etc., the resulting costs (usage fee) and effort will be invoiced separately and additionally.<\/p>\n<p><strong>6.3.<\/strong> Any change in the number of employees shall be communicated to Lyra by your company one month before the end of the annual invoicing period.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1\">\n.flex_column.av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-26-d222ba6bac2a938baaa0279c943ce4e1 av_one_full  avia-builder-el-32  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b\">\n#top .av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-8btr6-7be29f0d1cb1c432bb80d29bfda6370b av-special-heading-h3 blockquote modern-quote  avia-builder-el-33  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >7. CONFIDENTIALITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-25-02b8e4c8cf549c6ae0eb3d917adbd540 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>7.1.<\/strong> Lyra provides its services with the reservation that all contacts by the employees and immediate family members with Lyra are completely confidential and are to be handled in accordance with professional ethics and rules. Information that could identify a specific individual will only be provided to your company or a third party with the prior express written consent of the person or in a situation of acute danger for your company with regard to its workforce. If there is a situation of acute danger, Lyra is obliged to provide only the information that is absolutely necessary. The decision whether information that is absolutely necessary will be provided shall be made by Lyra upon the recommendation of a \u201cSenior Clinician\u201d pursuant to clear clinical procedural rules that have been communicated to the affected person in advance.<\/p>\n<p><strong>7.2.<\/strong> Both parties are mutually obliged, both during and after the end of the contract, to maintain confidentiality about all business secrets, confidential information and data that they have perceived during the duration of the contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2\">\n.flex_column.av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-24-a0781e9a35d23800d680952a6af0cfb2 av_one_full  avia-builder-el-35  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23w842-c830dfaa58167e1e3252e69c073a041b\">\n#top .av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-23w842-c830dfaa58167e1e3252e69c073a041b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-23w842-c830dfaa58167e1e3252e69c073a041b av-special-heading-h3 blockquote modern-quote  avia-builder-el-36  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >8. INSURANCE<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-23-2da36f46a3542939784395bcb808ee18 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>8.1.<\/strong> Lyra is obliged at its own expense to obtain liability insurance coverage in the amount of \u20ac 1,000,000.- to cover any damages that Lyra could cause your company in exercising its duties under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-22-7ac44b27fe8a793712e2d3107b603122 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-22-7ac44b27fe8a793712e2d3107b603122\">\n.flex_column.av-51gvu-22-7ac44b27fe8a793712e2d3107b603122{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-22-7ac44b27fe8a793712e2d3107b603122 av_one_full  avia-builder-el-38  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ysqei-e92cc89627631ad9e199e367214fdbba\">\n#top .av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1ysqei-e92cc89627631ad9e199e367214fdbba .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1ysqei-e92cc89627631ad9e199e367214fdbba av-special-heading-h3 blockquote modern-quote  avia-builder-el-39  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >9. LIABILITY<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-21-148b55aca98a6a813115384fe92d13b9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>9.1.<\/strong> Lyra is liable for the trustworthy and careful exercise of the services assigned to it. Lyra expressly refuses, however, to make any guarantee of the success of a service with regard to workforce turnover, illness and absences, productivity and other organizational issues.<\/p>\n<p><strong>9.2.<\/strong> Lyra is liable for damages that are incurred to your company in the course of providing the services. Indirect damages and consequential damages are excluded.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-20-d76479a1f88217b87e327f11088d98e1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-20-d76479a1f88217b87e327f11088d98e1\">\n.flex_column.av-51gvu-20-d76479a1f88217b87e327f11088d98e1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-20-d76479a1f88217b87e327f11088d98e1 av_one_full  avia-builder-el-41  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1r8m3u-302edc1197540eefbe47e4a755886f1a\">\n#top .av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1r8m3u-302edc1197540eefbe47e4a755886f1a .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1r8m3u-302edc1197540eefbe47e4a755886f1a av-special-heading-h3 blockquote modern-quote  avia-builder-el-42  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >10. INTANGIBLE PROPERTY RIGHTS <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-19-cffd32e0a02d7c9ad1d65b2339c68159 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>10.1.<\/strong> Copyright and other intangible property rights as well as all know-how in connection with the design or materials from Lyra are owned by Lyra.<\/p>\n<p><strong>10.2.<\/strong> Your company is exclusively limited to the internal use of the trademark &#8220;Lyra&#8221; or other materials from Lyra. Your company is obliged to protect the trademark rights of Lyra and to obtain prior written consent before public usage of the trademark &#8220;Lyra&#8221;. Use of the trademark or also just the name of your company as a reference for other marketing purposes is only allowed for Lyra if the use is approved in advance by your company.<\/p>\n<p>This duty exists both during the contractual term as well as after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-brdaa-ea2016a6a086d28026e10d5777b8cf82 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-brdaa-ea2016a6a086d28026e10d5777b8cf82\">\n.flex_column.av-brdaa-ea2016a6a086d28026e10d5777b8cf82{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-brdaa-ea2016a6a086d28026e10d5777b8cf82 av_one_full  avia-builder-el-44  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kpr02srf-054db077a25bf3e81ed74a91b21b4226\">\n#top .av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-kpr02srf-054db077a25bf3e81ed74a91b21b4226 av-special-heading-h3 blockquote modern-quote  avia-builder-el-45  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >11. DATA PROTECTION AND INFORMATION SECURITY <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-kpr035ec-b414ec5340fc1acbb05c325b0f085bf5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Both parties are mutually obliged to acknowledge and comply with the provisions of the General Data Protection Regulation GDPR as of May 25, 2018. Details regarding the technical and organizational measures regarding data protections are listed in Appendix 1 and 2.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1\">\n.flex_column.av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-18-78d7ed134b25176a6d8ed0a0a625f0b1 av_one_full  avia-builder-el-47  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5fbeq-36-a76644a531ec14192d2149895c3076ba\">\n#top .av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-5fbeq-36-a76644a531ec14192d2149895c3076ba .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-5fbeq-36-a76644a531ec14192d2149895c3076ba av-special-heading-h3 blockquote modern-quote  avia-builder-el-48  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >12. FORCE MAJEURE <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-17-8aea9b03e14d23add002551ffcd17102 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>12.1.<\/strong> All cases of force majeure suspend the duties under this contract for both parties for the duration and to the extent of the disturbance.<\/p>\n<p><strong>12.2.<\/strong> The affected party shall notify the other party immediately that because of a force majeure, the notifying party is prevented from providing its services and the approximate time when it is expected that the services again will be possible.<\/p>\n<p><strong>12.3.<\/strong> If the force majeure situation lasts more than 30 days, each of the parties has the right to terminate the agreement upon the giving of two weeks\u2018 notice.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d\">\n.flex_column.av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-16-83bf8e19afbc2da45d809faa6ab1b58d av_one_full  avia-builder-el-50  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1d14iy-060a2d8f6172ebd2da15a4a737009810\">\n#top .av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1d14iy-060a2d8f6172ebd2da15a4a737009810 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1d14iy-060a2d8f6172ebd2da15a4a737009810 av-special-heading-h3 blockquote modern-quote  avia-builder-el-51  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >13. START AND END OF THE CONTRACT <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-15-d0b163c38d91ecc1e9cad546c7b79ecc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>13.1.<\/strong> The contract comes into force on the 1st of the month following the receipt of payment. It is entered into for an indeterminate term, the invoice is issued annually. The contract can be terminated at the end of a contract year by giving 6 months&#8217; notice.<\/p>\n<p>If the contract is not continued, your company is obliged to inform its employees about the end of the service and to require them not to make any more calls.<\/p>\n<p>If employees or immediate family members call anyway, the support calls will be refused by Lyra. After the end of the contract, Lyra will do no more advising. If there are repeated calls by employees or immediate family members after the end of the contract, Lyra reserves the right to invoice for its expenses (time, telephone tolls).<\/p>\n<p><strong>13.2.<\/strong> Each party is entitled to immediate written termination of the contract if:<\/p>\n<p><strong>13.2.1.<\/strong> One of the parties is responsible for a material breach of the contract, and the breach is not cured within 30 days after receipt of a written demand from the other party that the contractual breach be cured.<\/p>\n<p><strong>13.2.2.<\/strong> A party files for bankruptcy or is liquidated.<\/p>\n<p><strong>13.2.3.<\/strong> Continuance of the contractual relationship has become objectively unreasonable.<\/p>\n<p><strong>13.3.<\/strong> If the contract is ended, Lyra shall finish all advice sessions with an employee that were started before termination of the contract, including the necessary number of face to face counseling sessions.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816\">\n.flex_column.av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-14-6eaa5061f8914fc4b1e8e63940ff4816 av_one_full  avia-builder-el-53  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4blmi-582821dafbf86ed69e532e55c29fb9dd\">\n#top .av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-4blmi-582821dafbf86ed69e532e55c29fb9dd .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-4blmi-582821dafbf86ed69e532e55c29fb9dd av-special-heading-h3 blockquote modern-quote  avia-builder-el-54  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >14. SEVERABILITY CLAUSE <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-13-dfe62f7c02ea4e2facc9389e8fdc4b68 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If part of the foregoing contract should become ineffective, the validity of the remaining provisions shall not be affected thereby. The parties shall make an effort to replace the ineffective provision with a valid provision that corresponds to the recognizable will of the parties.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6\">\n.flex_column.av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-12-ee7a180f9ea5b2984b5705749a913fb6 av_one_full  avia-builder-el-56  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3nf96-4519287cdc2f6bede21a5226e0e0d250\">\n#top .av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-3nf96-4519287cdc2f6bede21a5226e0e0d250 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-3nf96-4519287cdc2f6bede21a5226e0e0d250 av-special-heading-h3 blockquote modern-quote  avia-builder-el-57  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >15. CHANGES<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-11-a911a43acc460c5592ba6417eab3572c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>This contract includes all agreements between the parties. Any earlier oral or written agreements between the parties are hereby moot. Changes and additions to the foregoing contract must be in writing to be valid.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098\">\n.flex_column.av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-10-ecafa77bd7b0324c322274bd7ad60098 av_one_full  avia-builder-el-59  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-wriqi-107dfbadd32f920e7c1de847b1b5ea62\">\n#top .av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-wriqi-107dfbadd32f920e7c1de847b1b5ea62 av-special-heading-h3 blockquote modern-quote  avia-builder-el-60  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >16. ADRESS CHANGES<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-9-730664eb33fca3fa5cdbcf5be9b93771 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Each party shall notify the other immediately, and in any case within 48 hours, in writing of any change of address or telephone number.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-8-ad0e4967f2555124682b9e766b89998c sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-8-ad0e4967f2555124682b9e766b89998c\">\n.flex_column.av-51gvu-8-ad0e4967f2555124682b9e766b89998c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-8-ad0e4967f2555124682b9e766b89998c av_one_full  avia-builder-el-62  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pfl6y-19840158bc3168699b45c24b406c3060\">\n#top .av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-pfl6y-19840158bc3168699b45c24b406c3060 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-pfl6y-19840158bc3168699b45c24b406c3060 av-special-heading-h3 blockquote modern-quote  avia-builder-el-63  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >17. VALIDITY AFTER CONTRACT END <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-7-995f843345d89ab97859c626648956c7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Nos. 7, 10 and 11 continue to apply after the contract ends.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd\">\n.flex_column.av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-6-48103208ce8f8dda4d612a36ef898ccd av_one_full  avia-builder-el-65  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lvhb6-d2257db32983f5505be22eef94fb4d6b\">\n#top .av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-lvhb6-d2257db32983f5505be22eef94fb4d6b .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-lvhb6-d2257db32983f5505be22eef94fb4d6b av-special-heading-h3 blockquote modern-quote  avia-builder-el-66  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >18. WAIVER OF ASSERTION OF A RIGHT <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-5-7b2fa8a206eaaad80edf2395a12400ae '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The waiver of a party to assert a right under this contract does not constitute a waiver of the right to assert other rights under this contract.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f\">\n.flex_column.av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-4-acde54465d0c5bdf9a64317cc11cbd6f av_one_full  avia-builder-el-68  el_after_av_one_full  el_before_av_one_full  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669\">\n#top .av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-ewil6-2ee0ed872ef73bc5d52ef9de7e3c4669 av-special-heading-h3 blockquote modern-quote  avia-builder-el-69  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >19. ASSIGNMENT<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-3-a069490154c17323f7c17e9dd740d5ee '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Rights under this contract may be assigned to a third party only with the prior written consent of the other contracting party. Lyra has the right, however, to bring in subcontractors in order to fulfill its contractual services. The liability of Lyra for those subcontractors shall be the same as its liability for Lyra itself.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473\">\n.flex_column.av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 40px 0px;\n}\n<\/style>\n<div  class='flex_column av-51gvu-2-ec88d9f35dfe507e489e6d4e1cc26473 av_one_full  avia-builder-el-71  el_after_av_one_full  avia-builder-el-last  custom-linear-box first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top avia-full-contain  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa\">\n#top .av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa{\npadding-bottom:10px;\nfont-size:35px;\n}\nbody .av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa .av-special-heading-tag{\nfont-size:35px;\n}\n.av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top #wrap_all .av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa .av-special-heading-tag{\nfont-size:30px;\n}\n}\n<\/style>\n<div  class='av-special-heading av-bu3a2-37c4c8c0474bdd4b32140357f4f0eaaa av-special-heading-h3 blockquote modern-quote  avia-builder-el-72  el_before_av_textblock  avia-builder-el-first  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >20. APPLICABLE LAW AND JURISDICTION <\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-jvw0k0f7-1-56717e2fd8fd32d358960175a84a35d5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>The contract is subject exclusively to German law. Place of jurisdiction is Frankfurt am Main.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. 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