Employee Assistance Program (EAP) – the personal helpline for you and your employees

Our service enables you and your employees to address emotional and mental stresses early so as to prevent their negative effects on performance and health. This solution helps you and your employees to stay healthy, focused, efficient and motivated. Available for single locations as well as cross-border for international companies.

Advantages of an EAP for your employees

  • 24/7 immediate and follow-up advice by phone, discreet and anonymous

  • Secure live chat and short-notice counseling appointments by video or on-site

  • Psychologically qualified and multilingual counseling

  • Digital mental health information platform for PC and smartphone

  • Optional modules for advice on legal, debt, childcare and eldercare issues

  • Free of charge for employees and their household members

  • Data protection and security externally certified according to SQS-GoodPriv@cy

  • Wide-ranging support provided for in-house communication

  • A wide range of webinars and lectures from the Lyra Wellbeing Academy

  • Multi-site and cross-border customer care

Stress-related performance losses are rarely visible from the outside

Therefore, the most powerful and cost-effective prevention is when those affected can do something about it themselves, quickly and on their own initiative.

Our counseling team is available to you throughout the year and around the clock. Possible areas of advice are, among others: personal insecurities and internal doubts, relationship issues, separation/divorce, family issues, education, stress, burnout, conflicts, bullying, harassment, mental health issues, depression, anxiety, bereavement, health and well-being, work-life balance, drawbacks of working from home, legal issues, housing, consumer goods, contracts.

Want to learn more about the advantages of our Employee Assistance Program (EAP)? We are happy to answer your questions!

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Our EAP simply explained

The low-threshold and anonymous access to counseling via telephone or live chat encourages employees who are suffering from emotional and psychological stress to obtain professional support at an early stage.

Our services

Depending on the size of your company and the scope of services you require, you can choose between two service packages

EAP Premium

(recommended for medium-sized to large companies with 250 employees or more and international locations)

You benefit from our full service package with a dedicated Account Manager, on site introductory presentations, printed information brochures for your employees, fairpricing, crisis intervention, etc.

EAP Pure

(recommended for companies with up to 250 employees)

You purchase your Employee Assistance Program quickly and easily online. Following receipt of payment, we will send you a digital communication package containing all the information you need (flyers, info posters, etc.) so that you and your employees can start using the service immediately.

10 reasons for choosing Lyra as your EAP service provider

  • Tested and certified processes and quality compliant with GPDR (ISO 9001 and data protection certificate)

  • B2B Award 2024 for outstanding customer satisfaction

  • Low-threshold and anonymous 24/7 access to the EAP support service via telephone and live chat in 4 languages (German, English, French, Italian)

  • Nationwide network of psychotherapists (no long waiting periods for a personal counseling session)

  • International and yet local – global companies receive the Lyra Employee Assistance Program in equal scope and quality in all countries

  • Fairpricing – you only pay for what you have used (EAP Premium)

  • Informative usage reports, effectiveness demonstrated by before/after results

  • Our consultants are exclusively qualified and experienced lawyers, psychologists and psychological psychotherapists.

  • Management coaching to support you with management issues and leadership topics

  • Helps reconciling work and family with the Lyra Family Service modules Child Care and Care Assistance

Data protection

We fulfil all requirements of the EU GDPR. We are certified for our quality management systems with the ISO 9001 standard and have been awarded the internationally recognized data protection label GoodPriv@cy according to GDPR standard. In addition, our counselors are all subject to professional secrecy. This is how we guarantee the legal conformity of our EAP.